Optimise the technical experience of global AI giants!
As a Technical Support Engineer (L1), you will play a crucial role in ensuring our customers receive top-notch technical assistance. You'll be responsible for diagnosing and resolving software issues, providing clear and logical instructions, and collaborating with internal teams to ensure a seamless customer experience as well as help customers in successful solutions implementation.
KEY RESPONSIBILITIES
- Delivering professional technical assistance to our Customers via screen sharing, chat, and email updates
- Gathering requirements and creating a clear action plan by providing logical written instructions and technical manuals
- Researching, diagnosing, troubleshooting, and identifying solutions to resolve software issues
- Create custom scripts and solutions tailored to customers' unique needs, enhancing their experience and resolving complex issues efficiently.
- Recommend integration strategies, enterprise architectures, and application infrastructure required to successfully implement a complete solution using best practices
- Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
EXPERIENCE + QUALIFICATION
- A good command of written technical English
- Python Proficiency: You should have a strong grasp of the Python programming language, including its syntax, data types, control structures, and built-in libraries
- The ability to reproduce and diagnose bugs or issues from a screenshot
- Exceptional written and verbal communication skills
- Basic understanding of machine learning concepts and applications is a plus
JOB NATURE
We are looking for a dedicated Technical Support Engineer who is passionate about helping customers and possesses the technical expertise to resolve complex software issues. If you are a problem-solver with excellent Python skills and a knack for clear communication, we encourage you to apply and join our team.
This is an entry-level, full-time position. Office time and workweek is 10 am to 7 pm, Monday to Friday respectively. Our office location is in Mirpur DOHS.
BENEFITS
- Competitive salary based on market standards
- Yearly salary Review
- Festival bonuses
- Experience working with diverse teams around the globe
- Opportunity to experience AI from the front seat